Last Updated: July 7, 2025
1. Introduction
Cellentriczone (CTZ) is dedicated to ensuring complete customer satisfaction. This policy outlines the terms governing cancellations and refunds for purchases made through our platform.
2. Cancellation Policy
2.1 Customer-Initiated Cancellation
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Request Window: Cancellations must be requested within five (5) business days of purchase.
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Submission Methods:
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Phone: +1 (502) 519-1181
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Non-Refundable Conditions: Cancellations will not be honored if:
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The order/service has been processed.
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Digital products/services have been delivered or accessed.
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The request is submitted after the 5-business day period.
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2.2 Company-Initiated Cancellation
CTZ reserves the right to cancel orders due to:
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Stock unavailability.
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Pricing errors.
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Suspected fraud.
Affected customers will receive a full refund.
3. Refund Policy
3.1 Eligibility
Refunds are issued only for:
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Valid cancellations within the 5-day window.
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Unused orders/services.
3.2 Process & Timeline
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Processing Time: 5–15 business days.
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Method: Refunds are issued via the original payment method (unless otherwise specified).
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Deductions: Transaction fees may apply.
3.3 Non-Refundable Items
Exclusions include:
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Customized services (e.g., license keys, data recovery).
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Delivered digital products/services.
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Items marked “non-refundable” at purchase.
4. Dispute Resolution & Jurisdiction
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Governing Law: This policy is governed by the laws of Nagaland, India.
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Disputes: Any disputes shall be resolved exclusively in the courts of Nagaland.
5. Policy Updates
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CTZ may modify this policy without prior notice.
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Continued use of services constitutes acceptance of revised terms.
6. Contact Us
For questions, reach us at:
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Address: H.No. 79, Opp. Treasury Office, NIDC Bank Colony, Dimapur Ward No. 5(11), Nagaland 797112
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Phone: +1 (502) 519-1181